Customer satisfaction surveys
It costs 8 times more to attract a new customer than to retain an existing one
Monitor closely your needs and customer satisfaction! Act before it is too late.
Identify exactly preferences of your customers and competition as well as their attitudes towards your company compared to the competition.
Create the foundation for a corporate culture focused on aligning the company to clients’ requirements.
Define a set of measurable objectives in relation to the level of customer satisfaction
Conduct a comparative analysis of your company and its competition alignment to client’s request.
A satisfied customer:
Methodologies applied for customer satisfaction surveys